Paws, Whiskers & Wags, Your Pet Crematory

User reviews

• Name: Ana Jordan

  "Opinion: On one of the hardest days of my life, I walked into Paws, Whiskers and Wags after saying goodbye to my baby. I didn$0027t get the lady$0027s name who helped us, but she made this process so easy. She was very sympathetic and took her time with us. We got there when they opened at 9 (we hadn$0027t talked to anyone previously, just walked in). She told us our options, and we opted for the private cremation so we could receive his ashes, the standard urn, and the clay mold of his paw. They also allowed us to leave his beds there, and they would clean them and donate them. I got a call around 1PM that same day letting me know he was ready for pickup. They have a memorial page where they let you share photos and also have cute candles for you and your loved ones to do a memorial. They will also help you transfer urns if you need to. If you are saying goodbye to your fur baby and I definitely recommend using their services."

• Name: CJ

  "Opinion: I would like to first say that I have utilized PW&W in Decatur (when our family dog Sophie passed) & now this location in Covington (for our Klausy). They were both great to work with under the circumstances. They were caring, understanding, and overall helpful in our trying times. But, I would like to highlight the Covington location. I spoke and dealt with Taylor, Emma, and Sarah in the process of our boy Klaus crossing the rainbow bridge and I am extremely grateful for them. Unfortunately, when I was able to speak to a young gentleman at the Decatur location he wasn’t very helpful when questions were asked. His answers had a “unsure” tone when answering and long pauses as unto get you off the phone. Mind you the questions being asked were about how pick up works after a vet put our dog down and if we had to ask the vet hospital to have him transported to their location. After that interaction I took the initiative to have them transport him to the Covington location (that at that moment I had not prior dealings with). I am so glad that I did. Taylor was the person I spoke to the most and she was the angel that walked my daughter and I through the process. She was Amazing to say the least, I can not put into words how much she and the rest of the ladies at this location are appreciated. They put so much thought into so many small details. Small details that for us just meant so very much in that moment… Like keeping his blanket warm and draping him with it for his viewing, the stamping his name into the paw print that was given to us, and calling us once their driver had our baby secured from the vet and once he made it to the facility. Thank you so very much for the love, comfort, and support. We appreciate it all."