Lancaster Funeral Home & Cremation Service

User reviews

• Name: Kelly M

  "Opinion: Would give them a 0 out of 5 if I could. They are wayyyy behind in the technology department. Had to have our pictures and music on a DVD which takes weeks!! We had to bring our own TV bc the one they have is so outdated you can$0027t hook anything up to it! Also spent two hours there looking for a casket "big" enough for my uncle who wasn$0027t even HUGE!!!!! She had him measured b4 we even got there so that should of been figured out before we even arrived!!!! They charge you an arm and leg for EVERYTHING!!!! And to top it all off They put in the wrong size volt and he was NOT able to be buried that day!!!! They also lied and said once the casket was shut they couldn$0027t reopen it!! We wanted to make sure he was in the clothes we wanted him in bc after everything they did we didn$0027t trust them. What a way to treat the grieving!!!!! I would not recommend this funeral home. Take your loved one somewhere else!!!!!!!!"

• Name: Clarissa Merk

  "Opinion: We are thankful for all that Lancaster Funeral Home has done to help us during this hard time. However, Terry the receptionist is anything but accommodating. She was rude, disrespectful and insensitive to, not only me but, multiple family members. Also, the technology is behind the times- all of the equipment is from the early 2000s. My advice would be to upgrade the system in order to make the time more seamless for those suffering when experiencing loss. We do appreciate Brittany and her helpfulness as well as the efforts of Hazel- however Hazel was very clearly a businessman and the sensitivity of funerals are not his strong suit. But once again, Terry was less than helpful and should not be the person individuals should have to deal with when they are experiencing the loss of a loved one."