Jacksonville Pet Crematory

User reviews

• Name: NICK FULLER

  "Opinion: I rarely the time to write a review on any business, but feel the need to do so today. I had to endure the nightmare that every pet owner dreads on Sunday. My best friend Branwen’s health declined quickly. I was blessed to be given another week with her, but knew what the inevitable result was going to be. I had to make a decision to put her down on a Sunday outside of normal business hours. I tried to plan ahead and contacted a 24/7 Vet as well as an on call crematorium. After leaving the Vet’s office, I realized I was not satisfied with my initial choice for the cremation and had to find another option. I soon realized that all of the pet crematories would have sent Bran to a 3rd party somewhere since they do not actually conduct the cremation on site. This was a problem for me because I needed to be assured that she would be cremated alone and I would receive only HER ashes back. After 4 hours of phone calls I decided to wait until the next morning and discovered Jacksonville Pet Funeral Home. After speaking with Jimmy on the phone I felt comfortable that he would provide the services that I expected. I drove Bran over an hour to get to his facility just to deal with this specific company. Later that day, Jimmy actually called because he knew the stress I was going through and wanted to check on me and reassure me that he was going to take care of Bran and I would get her individual ashes back. There are other on site crematories, but they are all large corporate type entities where I fear they would not care as much as Jacksonville Pet Funeral Home did. I would highly recommend using Jimmy’s services during your time of need. I hope my experience can help anyone having to make a difficult decision during a tough time a little bit easier."

• Name: Charles Brown

  "Opinion: I recently lost my dog and my vet used Jacksonville Pet Crematory. As they took care of my cat in 2011, I felt confident that there would be no issues. I was shocked when I picked up my dog$0027s remains and found them to be in the wooden box and sealed shut with packaging tape and it was done so sloppy. I have never seen an urn closed up with tape that would be used to seal a moving box. I am hoping that his remains are in a bag as I was promised as I plan to change out his urn to something nicer. They had nice urns on their website but nothing that I liked enough for what they were charging when you can find them elsewhere much cheaper. I understand it is a business and you need to make a profit but screwing over people who are grieving is not ethical."