Idaho Humane Society Veterinary Medical Center

User reviews

• Name: Annette Johnston

  "Opinion: I had an appointment for my dog to look at his ears a few days ago. The only time they could get him in was 4:30 which is not a time you want to be in traffic in a city like this. I left my house early, but the traffic was horrible due to an additional accident. I called the hospital and left a message that we would be about 5 minutes late. When we arrived at 4:35 there was a line to the front desk. We waited for 10 minutes in the line before they called us up. The assistant came from the back, I$0027m assuming from a break. When she called us up she informed us that my dog could not be seen because we were late and the nurse came out and called us at 4:40 and no one answered. At that time we were in the line. I stated I heard no one call anyone in at that time. Which by the way she could not have known because she was not there. In a disrespectful tone she said, "Well, I disagree with you!" At that point, I told her we would be looking for another vet office with more respectful assistants. With the same tone, she asked if I wanted my dog$0027s records. I would understand if I would have gotten there at 4:45, but I was there at 4:35 and left a message. On top of her attitude, this was the 2nd time she had been rude to me in the last 2 months. I can$0027t remember her name or I would share it. I know she sits at the back of the desk and is slightly chubby, that is just a description, not a criticism. I would recommend being 15 minutes early to this place and not going to the woman at the back of the desk on the left."

• Name: Grace Wilson

  "Opinion: They truly care and take wonderful care of our pets. We have seen them for regular vet visits/ exams, as well as end-of-life care. The staff is knowledgeable and kind and the prices are very reasonable."