Bluegrass Cremation Service, Llc

User reviews

• Name: Kristina Cunningham

  "Opinion: The phone number you call doesn’t even ring to anyone. It goes straight to an “answering service” who is basically a middle man between client and business. They contacted my fiancé on the 19th and said that his mom’s ashes were ready to be picked up. After countless phone calls not being returned, we drove four hours to the facility to try and get a hold of someone. No one is here, they have a ring doorbell but no one will answer or speak to him. No one will return his phone calls. At this point, I feel like I’m questioning the legality of what they are doing honestly. I understand that they want you to have an appointment to pick up remains, but you can’t make an appointment if no one answers the phone. This is a little out of hand, and with an already emotional and stressful time, we are at our wits end on what to do. Do NOT use this service !!"

• Name: Sabrina Carbaugh

  "Opinion: If I could do zero stars i would. Fair warning this place doesn$0027t do services over the weekend. I contacted them on a Friday to tend to my mother as she didn$0027t reside in the state of Kentucky and we were trying to get her taken care of as soon as posible. After 2 1/2 days and countless calls from myself and UK hospital they still never dignified anyone with a response. Pathetic is what this place is and has no reason to be in business, don$0027t let that low price fool you. Care cremation answered my call with the first ring and had me started on paperwork within the hour and even didn$0027t have me pay until all paperwork was finalized on the next day. Care cremation is fair priced and I highly recommend them over bluegrass."