Best Friends Animal Hospital and Urgent Care Center

User reviews

• Name: Nicole Feasel

  "Opinion: Our golden, Norman, has been through a pretty bad experience prior to coming here. He was very fearful but now he walks in like he owns the place, and he loves the staff. They take their time with him to make sure he$0027s comfortable. All of the staff is amazing, no matter how many times I call to ask a question, they are always kind and helpful. Highly recommend!"

• Name: Amber Girtz

  "Opinion: Unfortunately we never got to make a review based on our experience. Over a week ago I called to make a new pet visit and was told they didn’t have time to make an appointment at the moment but would call back later. That night after 8pm, I received a call saying they would call the following day to schedule an appointment with me. The next day, they called, as promised, and my appointment was set. Fast forward to today, the appointment day, we get there, get put into a room, fill out paperwork, meet with the tech, and then wait for 30 minutes for the vet who was performing a surgery. After 30 minutes, the tech comes in saying the vet is finishing up the surgery and would be in any minute. 30 more minutes go by and still no vet comes to visit. So after a FULL HOUR of happily waiting (understanding the vet was in surgery), we left. With all the positive reviews, I was excited to try this vet but it is obvious they do not value your time nor care to update you if they are running behind. A simple phone call asking if we could come later would have been greatly appreciated so my time wasn’t wasted. Maybe this is a great vet but if you don’t have hours to wait I wouldn’t look to make an appointment with them."