Pine Castle Pet Cremation Services

"*** I am updating my review 2 weeks after dropping our rabbit off for a private cremation. Originally when we dropped him off we were told by Terry he would call us soon once he was ready. He said he may get to him the day we dropped him off but if not it would be the next day. It has now been two weeks and we still don’t have our rabbit’s ashes back. We have called and Terry told us he was out running errands and wasn’t sure about Winston and would get back to us. He still has not got back to us and at this point I feel something went terribly wrong & that our Winston did not receive a private cremation that we had set up. Before leaving and filling out the paperwork I stated how important to me it was that he received a private cremation. I am already emotionally distraught over our rabbits sudden death and even more so now that I don’t know what happened to him at the crematorium. For all I know they could have thrown him in the trash or put him in with the community ashes. I will never know the truth at this point and it is very upsetting. If a mistake was made all I would have wanted and expected was a phone call apologizing. But I haven’t even received a call at all. I had put my trust in this facility to take care of my rabbits end of life arrangement and I feel an aray of emotions that I haven’t even received a phone call nor my rabbits ashes back."