Agape Pet Services - Hedgesville, WV

"I really don't post bad reviews but I have to, I recently lost my dog, he was taking to Waldorf emergency hospital but passed away in route. The hospital referred me to Agape in which the price was outrageous. The price started at 300 and that's just for the Urn, I asked agape why is the price so high and they said we always had our price like this. So I said the last company charged me 250 dollars for the urn, paw print, and his name tag. Agape starts at 300 so anything extra is an up charge. So I ended up paying for a paw print that wasn't the best option and I had to pay for shipping and handling making my total 397 dollars. I'm very disappointed because there was no room for negotiation, they kept sending me emails saying I need to make a decision asap or they will just cremate my dog and do away with his remains which put me under pressure to even look for better pricing so I paid 100 dollars to buy more time so I can get the balance together. Agape was only concerned about getting paid I doubt very seriously that they are really sorry for your loss because if they was they may have honored the 250 which would have included the name tag, paw print and urn. I was curious and decided to call Maryland pet crematory and they told me 200 dollars and that was for the urn, paw print, and a piece of fur no other extra fees, so yes there are other companies out there that understand that everyone can't afford these high prices to cremate your pet. I wish I wasn't so vulnerable and rushed at the same time or I would have called around to other companies. Folks do your homework before letting your emotions and this company put you under pressure."

"We unexpectedly lost our 11 year old dog, our beloved family member, my children’s childhood girl. It was heartbreaking and still is. Our emergency vet sent her to Agape in WV for the cremation services. An Agape representative reached out to me the next day and walked me through the next steps, as we were still in shock. She came back to us 5 days later respectfully & thoughtfully packed with love and care. Her mahogany box with a photo insert and name plate is beautiful, and so is her paw print case with nameplate - just perfect and beautiful. The items came in velvet and satin bags and we were able to take her paw print on an upcoming trip like we always did, traveling with her. I unpacked her remains with weeping eyes, but the way you honored her healed me so, and you got her home to us safely. I was unconsolable and feeling very unsettled until she made it home. It means so much to us, and we are eternally grateful. Thank you so much, Agape <3"

"The moment I was greeted by Clarissa, the young lady in the office, I knew I had made the right choice for my beloved Journey. The sincere caring and kindness Clarissa showed me was such a comfort. This dear girl was crying with me."