Cullman Heritage Funeral Home and Crematory

"Oddly as it may be, we actually had an apprentice work with us on the arrangements for my brother's service who did an amazing job. Had it not been for the education provided and the willingness from the apprentice we worked with to make sure all of our questions were answered, the review score I gave would have been a1. However, I have to say that overall, the service provided by the facility was average at best. The part that really solidified the mediocrity of the matter was when I called to ask for assistance filing the life insurance claim on behalf of my brother and was told that they don't do that if the facility has already been paid which is not at all true considering they filed for my dad's life insurance after his service had been paid in full. Anytime a business seems to make the rules up to suit whoever happens to answer the phone, it never sits well with me, but I think I am from a dying breed that still thinks customer service and customer appreciation are paramount when it comes to running a business. I can certainly assure that my response after being paid thousands and thousands of dollars would not have been, "we don't do that after we've been paid"" when asked to simply file a form. My recommendation is to plan ahead and look at all of the facilities that provide this type of service before making a decision about where to take your loved one."

"I will never forget how poorly that my family and I were treated by the staff here when my grandmother passed away. A funeral home is supposed to be a place for families to come and mourn over a loved one. You are dealing with people in the hardest times of their lives. You must be able to show empathy and kindness to these people as you may never truly know what they are going through. I was very disappointed by the actions of the funeral director (I’m not sure of her name)."

"Can't thank everyone enough for the service we received and for how caring and comforting everyone was. Amanda and Mark were great and helped ensure nothing was overlooked."